How can we help you?
Answers for install, document review, marketplace flows, payments outside the app, and account settings.
Shipping as a company?
Indie suppliers use the TranZfort Android app today. ZAFTYS TMS is a separate web product for company seats and dispatch. It is not inside the TranZfort Play app. Overflow publish from TMS into TranZfort is not a live self-serve feature today. Truckers still request bookings and chat in the TranZfort app.
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Pick a category that matches what you need.
Install, sign up, and document review.
How marketplace browse, post, and booking requests work.
How off-platform freight settlement works.
What platform review means.
Language, notifications, delete account.
Hindi/English and read-aloud controls.
Common questions
Aligned with the live Android app and Terms.
How do I install TranZfort?+
Download the Android APK from the Download page. Google Play listing is in progress. iOS is planned later. App size is about 76 to 80 MB.
What documents do I need?+
Address proof, PAN, and profile photo. Truckers also upload RC. Suppliers upload a business licence and optional GST.
Is my data safe?+
Account, chat, documents, and trip data sync to our cloud backend over HTTPS/TLS. See the Privacy Policy. We do not claim end-to-end encryption.
How do I use Hindi voice features?+
Set app language to Hindi or English. Use speaker controls on supported screens for text-to-speech. Chat supports optional voice notes.
What if my phone has no internet?+
Marketplace posting, booking, and chat sync need internet. Through brief disconnects, some queued actions can retry and local city helpers may still work.
How do payments work?+
Suppliers and truckers agree payment terms directly. TranZfort does not collect, hold, route, or guarantee freight payments.
How do I report a problem?+
Use in-app support or report flows linked to the load or trip.
How do I delete my account?+
In the app open Settings, then Delete account. A 30-day grace period applies after a successful request. If you cannot open Settings, email privacy@zaftys.com from the address on the account. Details are in the Privacy Policy.
Can I cancel a load after posting?+
Yes according to load and booking state rules in the app. After a booking is active, follow the in-app cancellation and support guidance.